Municipality Job Postings

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Regional Municipality of Wood Buffalo

Program Manager, Disability Management (Permanent)
Human Resources Department
Position Type/ Hours:
This is a permanent full-time position working seventy (70) hours bi-weekly within the Health and Safety Branch of the Human Resources Department. This position is located in the community of Fort McMurray, the Regional Municipality of Wood Buffalo’s urban centre.

Position Description:
The Program Manager, Disability Management is responsible for assisting the Senior Manager, Health and Safety by overseeing the ongoing development and delivery of the disability claim management process. This position will be responsible for supporting the Municipality in managing and reporting all work-related injuries and providing support and leadership on the Return to Work (RTW) process. Primary responsibilities of the position include:

Program Development: Develop reporting tools, process maps, practices and procedures regarding all aspects of claims management and the RTW process, including modified work and permanent accommodations. Work and communicate regularly with all applicable service providers regarding active claims and the claims management process. Analyze claims data and provide reports to leadership. Support the review of the Disability Management program and implement any necessary process changes. Conduct legislative research and monitor trends in industry practice. Make recommendations and advise on appropriate action related to claims.

Service Delivery: Identify, prioritize, and coordinate all short and long-term disability claims, including Workers’ Compensation Board (WCB) claims. Resolve claim related enquiries, concerns, and issues that may arise. Play an active lead role in the modified duty and return to work programs. Ensure compliance with all legislative requirements. Foster a responsive, service orientated philosophy for the delivery of the disability management program.

Leadership and Guidance: Facilitate awareness with regulations, policies, procedures, industry standards, and best practices. Provide leadership, coaching and mentorship related to claims management and disability management to direct reports and leadership. Facilitate the implementation of preventative measures, action items, and recommendations. Develop and maintain relationships with all stakeholders, as well as advocate for continuous performance improvements.


  • Degree in Health Science, Business Administration, Human Resources, or another related field is required.
  • Certificate in Claims Management, Disability Management, or Occupational Health and Safety is required.
  • Five (5) years’ progressive experience working in a health claims or disability management capacity is required.
  • Previous experience is to include a minimum of three (3) years in a leadership role.
  • Ability to obtain a Certified Return to Work Coordinator (CRTWC) certification or equivalent is preferred.
  • Experience working in a public sector environment with unionized and non-unionized employees is an asset.
  • An equivalent combination of experience and education may be considered.
  • Valid Alberta Class Five (5) driver’s licence is required (clear driving record an asset).

You will possess the following:

  • Ability to interpret and apply relevant legislation (OHS, WCB, and Human Rights Legislation) and third-party provider requirements (insurance providers, healthcare providers, and other health service providers).
  • Ability to develop and maintain effective relationships with managers, supervisors, direct reports, and external contacts in a manner that builds trust, confidence, credibility, and respect.
  • Collaborative leadership skills to support the execution of the Municipality’s Health & Safety Management System and Disability Management Program, reinforce a positive health and safety culture, and guide behavioral changes.
  • Problem-solving capabilities that include identifying, prioritizing, and managing risks.
  • Excellent verbal and written communication skills, including the ability to communicate in a clear, concise, and supportive way. Ability to provide clarification on the interpretation and application of the claims management processes.
  • Ability to manage complex and contentious situations and effectively deescalate concerns. 
  • Responsible self-starter with the ability to work in a fast-paced environment with minimal oversight.
  • Basic understanding of medical conditions and physical limitations along with experience applying occupational modifications to support safe and appropriate returns to work.
  • Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook).

 Salary: Competitive Salary

In addition to the rate of pay, we offer other attractive incentives:
-an extensive employer paid benefits plan

-an additional annual payment of $12,480 which represents a cost of living allowance 

Requisition Number: 006016
Closing Date:
Open until filled

Posting Type:
Internal & External (Repost: January 16, 2021)

To apply:  Please visit our website at

We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted.


Flagstaff County is recruiting for a full-time Health & Safety Officer

See ad below for further information: